N.B. Service developed the concept of after-sales support, setting up monitoring services, NOC/SOC, and a customized Help Desk. These services are intended to ensure maximum investment protection, proactively alerting technicians responsible for maintenance management in case of critical events.
Access to the Host Monitoring service can be restricted to the customer or used by our specialists to efficiently manage maintenance practices and ensure compliance with our service levels.
A careful Needs Analysis is the starting point for providing a proper monitoring tool; from the outset, our specialists seek to involve both operational users and senior management. The goal is to work together to achieve highly customized dashboards and reports.
Our company is engaged in offering a service to streamline the monitoring tools in order to ensure the best use of such instruments and provide effective reporting to the Incident Management.